Programme Overview
The Certificate in Work Skills (Hospitality and Tourism) (Level 2) is a one-year full-time qualification commencing in February 2011. Learn about customer service, communication, tourism, coffee making and tips on how to get a job.
- Designed for school leavers aged 16-17 year olds
- Fee Free
- Gain practical, hands-on experience working in our on-site training cafe
- Learn from friendly and industry experienced tutors
- Gain the confidence to study NZQA qualification
- You will have access to great student support and career guidance
- Includes literacy and numeracy support, individual learning plans, recreation time and life skills
Programme Outline
Customer Service: You will learn how to deliver and exceed customers expectations to a diverse range of customers. You will learn to effectively deal with complaints and provide a safe and secure environment for customers.
Food Safety: You will get a thorough understanding of food safety methods and receive an industry certificate, which is now a national requirement.
Food Preparation: You will learn all about Food and Beverage service, including food and beverage preparation and order taking for customers in a cafe and restaurant environment.
Beverages: You will be able to prepare and serve various non-alcoholic and create exciting mocktails.
Coffee Making: You will learn the skills to operate equipment and the techniques to produce a range of coffees and practice these skills in our on-site training cafe.
Tourism knowledge: You will learn all about the tourism industry, including careers.
Destination Knowledge: You will learn all about New Zealand & world , including tourist destinations and attractions.
Graduates of the Certificate in Work Skills (Hospitality and Tourism) will also gain the National Certificate in Hospitality (Food and Beverage Service) Level 2, industry certificates in Achievements for Barista, Food Safety, Customer Service & Hospitality Operations and the National Certificate in Tourism (introductory skills) Level 2
Download a brochure.
Eligibility Criteria:
This course is specifically designed for youth and is fully funded by the government Youth Guarantee scheme, provided you meet the Youth Guarantee Eligibility Criteria.
For more information about this course or eligibility criteria, please visit youth programmes, contact schools-liaison@whitireia.ac.nz or call us on 0800 944 847.