Learn word processing, internet and email for the office, develop introductory skill in computer programming and web page design. Gain an understanding of financial documents and the confidence to provide great customer service. Get prepared for entry-level office admin or IT positions or progress to higher-level programmes in Business or Information Technology.

This practical hands-on programme will help you gain literacy and numeracy, vocational and employment skills, with a focus on business and computing.

Programme outline

The New Zealand Certificate in Foundation Skills (Level 2) requires students to complete 3 compulsory courses, and 1 elective course.

To successfully gain the Level 2 qualification, students must complete a total of 4 courses (3 x compulsory and 1 x elective) and gain 60 credits.

Please see course list below:



Vocational and Employment Skills (15 credits)
• study and employment pathways
• CV and covering letters
• numeracy and literacy for daily life and study
• interview preparation
• personal study skills

Administration and Customer Service (15 credits)

• reception and telephone
• customer service
• cash handling
• personal presentation
• office equipment and administration processes

Communication (15 credits)
• reading, speaking, listening and writing
• scenarios, roleplays
• te ao Māori, te Tiriti o Waitangi
• communication skills

Computer Programming & Web Design (15 credits)
• plan and develop a simple website
• develop a plan for a simple computer application
• design, develop and test a computer program

Computing (15 credits)
• file management
• word processing
• Excel spreadsheets
• PowerPoint/Prezi
• data protection and management
• internet



(you will need to discuss your elective selection with an enrolment advisor or the Programme Manager)

Entry criteria

Open entry

International students

IELTS 5.5 (with no band below 5.0) or equivalent.

Career options

  •  Entry-level office roles
  •  Receptionist
  •  Retail assistant