Study while you work and improve your career opportunities with this part-time professional development programme

Programme Overview

The New Zealand Certificate in Retail (Level 3) is designed to enhance the knowledge and skill-base of people already employed in the retail industry. It is a flexible delivery programme which accepts full-time and part-time enrolments and is designed to keep pace with current trends building on relationships with industry so that our students gain the knowledge and skills that the retail industry wants.

Start date is indicative only. Students can begin their study at any time.

Students must have full support from their manager/workplace supervisor.

​​​​​​​​Programme Outline

This programme consists of four courses. It is an online programme and students are assessed using a combination of written assignments, workplace assessment and/or verification of competency by the students’ workplace supervisor.

Areas covered include:

Know your business
  • Your business's purpose
  • Basic marketing principles
  • Health, safety and security responsibilities and legislation
  • Your place within the business
Know your product
  • Display and promotion
  • Product knowledge
  • Inventory and stock control
  • Basic security processes
  • Managing theft and fraud
Know your customer
  • Customer safety
  • Retail interactions
  • Customer complaints
  • Buyer behaviour
Develop your own performance
  • Health, safety and security procedures
  • New technology
  • Customer service and selling
  • Product knowledge
  • Self-evaluation
  • Development opportunities

Entry Requirements

Must be in retail employment and have manager's support.

Support Req​uirements​​ (37KB PDF)  
Programme of Study Agreement​​​ (38KB PDF)

International students

Please contact us


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